Return Policy
Certainly, here’s a draft for the Return Policy for x1r.lk, the website of DRTV Lanka (Pvt) Ltd, a distributor of X1R oil:
Return Policy
At DRTV Lanka (Pvt) Ltd, we strive to ensure customer satisfaction with our X1R oil products. If you are not entirely satisfied with your purchase, we’re here to help.
1. Eligibility for Returns
- You may be eligible for a return within [number] days of receiving your X1R oil product.
- To be eligible for a return, your item must be unused, in the same condition as received, and in the original packaging.
2. Return Process
To initiate a return, please contact our customer service team at [contact email/phone number] within the specified return period. Provide your order details and reason for the return.
3. Refund or Exchange
Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your return.
- If approved, you may choose to receive a refund to the original payment method or exchange the item for another product of equal value.
- Refunds are processed within [number] days of approval and may vary depending on your payment provider.
4. Shipping Costs
- Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
- Shipping costs for exchanged items may apply.
5. Exclusions
Certain items are not eligible for return, including:
- Products marked as non-returnable
- Items that have been used or damaged after delivery
- Products without original packaging
6. Damaged or Defective Items
If you receive a damaged or defective X1R oil product, please contact us immediately for assistance. We will arrange for a replacement or refund as applicable.
7. Contact Us
If you have any questions about our Return Policy, please contact us at [contact email/phone number].